Thank you for shopping with A F HANDICRAFTS We strive to ensure you are completely satisfied with your purchase. If you’re not fully happy, we’re here to help with our returns and refunds process. Please review the following guidelines for returning or exchanging items.
1. Eligibility for Returns
- Items Eligible for Return: Most items purchased from [Your Store Name] can be returned, except for:
- Final sale items (e.g., clearance or heavily discounted products).
- Perishable goods (e.g., food or plants).
- Custom or personalized items.
- Items marked as non-returnable at the time of purchase (e.g., undergarments or swimwear for hygiene reasons).
- Condition of Items: Items must be:
- Unused and in the same condition as received.
- In their original packaging with all tags, accessories, and manuals included.
- Accompanied by proof of purchase (e.g., receipt or order confirmation).
- Defective or Damaged Items: If an item arrives damaged, defective, or incorrect, we will provide a full refund or replacement, including any original shipping costs, upon verification.
2. Return Timeframe
- Returns must be initiated within 10 days of the delivery date.
- For holiday purchases (e.g., items bought between November 1 and December 25), the return period is extended to January 31 of the following year for gift recipients.
3. Refund Options
- Full Refund: A full refund will be issued to the original payment method for eligible returns, provided the item meets the conditions above.
- Partial Refund: A partial refund may be offered for items that are returned used, damaged by the customer, or purchased on sale, at our discretion.
- Store Credit or Exchange: If preferred, we can issue store credit or exchange the item for another product of equal or lesser value.
- Gift Returns: Returns with a gift receipt will receive store credit equal to the purchase price.
4. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at info@afhandicrafts.co.in with your order number and reason for the return.
- Receive Return Authorization: We’ll provide a return authorization number and instructions, including a prepaid shipping label (if applicable).
- Package the Item: Securely repackage the item with all original packaging and include the return authorization number.
- Ship the Item: Drop off the package at a designated carrier location or schedule a pickup. Please retain the shipping receipt until your refund is processed.
- Inspection and Processing: Once received, we will inspect the item and process your refund or exchange within 3-5 business days. Refunds to your original payment method may take an additional 3-5 business days to appear, depending on your payment provider.
5. Shipping Costs
- Free Returns: We offer free return shipping for defective, damaged, or incorrect items.
- Customer-Paid Returns: For non-defective returns, the customer is responsible for return shipping costs unless otherwise stated.
- Non-Returnable Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error.
6. Restocking Fees
- A restocking fee of [10-20%] may apply to returns of special-order or configured products, where applicable. This fee will be clearly communicated at the time of purchase.
7. International Returns
- International customers must contact us at [support@yourstore.com] for specific return instructions. Customers are responsible for return shipping costs and any customs duties or fees, unless the item is defective or incorrect.
8. Contact Us
For questions or assistance with returns, please reach out to our customer service team:
- Email: info@afhandicrafts.co.in
- Phone: +91 9837252201
- Hours: Monday–Friday, 9 AM–5 PM [Your Time Zone]
9. Legal Compliance
Our policy complies with applicable consumer protection laws. In some U.S. states (e.g., California), if a refund policy is not clearly displayed, customers may be entitled to a full refund within 30 days with proof of purchase. We reserve the right to deny returns that do not meet our policy or are deemed fraudulent.
Note: This policy is subject to change. Please check our website for the most up-to-date version. We recommend retaining your receipt and tracking information until your return is fully processed.